When you create an account with Oklav, you share certain information with us. This page explains exactly where that data goes, who can access it, and how long it is kept — no fine print, no hidden surprises.
If you have any questions, feel free to ask our support team in Bangla — we always respond in plain, simple language.
Summary: Oklav does not sell your data, use it for third-party advertising, or share it with anyone without your consent. Only the minimum data required to deliver our services is retained.
When you register with Oklav or use our services, certain information is collected automatically or provided directly by you. The reasons for collecting each type of data are detailed below.
No location tracking. Oklav never collects your precise location — only district-level information is recorded at the time of registration.
Oklav has clear and specific reasons for using your data. No information is retained without a defined purpose.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name & Identity | Account management, KYC verification | Contractual Obligations |
| Mobile Number | OTP & Transaction Notifications | Security Interests |
| Payment Information | Deposit & Withdrawal Processing | Contractual Obligations |
| Gaming History | Responsible Gaming Monitoring | Legal Obligations |
| Device & IP | Fraud Prevention & Security | Legitimate Interest |
| Browsing Behavior | Site improvement, user experience | Consent |
Use in marketing: Your information may be used to send you Oklav's own offers and bonus notifications. It is never shared with third-party advertisers. You can unsubscribe from marketing emails at any time.
Oklav does not sell your personal data. However, limited information is shared with trusted partners where necessary to deliver our services.
Oklav has a separate Data Processing Agreement (DPA) with each third-party partner. They receive data solely for a defined purpose and may not use it for anything else.
Oklav uses cookies on its website and app. Cookies are small files saved to your device that help the site recognise you on your next visit.
Cookie Controls: You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent login and payment features from working properly.
Oklav does not retain any data longer than necessary. Retention periods vary depending on the type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the Duration of Account Activity | Service Delivery |
| Transaction Records | 5 years after account closure | Legal Obligations |
| KYC Documents | 3 Years After Account Closure | Regulatory Requirements |
| Gaming History | 3 Years | Responsible Gaming |
| Cookies Data | 30 days – 1 year | By cookie type |
| Support Conversations | 2 years | Quality Control |
After the specified retention period, data is automatically and permanently deleted. This process runs automatically every month.
Oklav believes you should have full control over your own data. All of the rights below can be exercised free of charge.
You can request a full copy of all the information we hold about you.
You may request corrections to any inaccurate or outdated information.
After account closure, you may request deletion of all data except where retention is required by law.
You can object to your data being used for marketing or analytics purposes.
You can download your data in a portable format (JSON/CSV).
You can request that the processing of your data be temporarily restricted for specific purposes.
How to Exercise Your Rights: Email us at privacy@oklav.net or reach out via live chat. We will respond within 30 days. If any data cannot be immediately deleted due to legal obligations, we will let you know the reason.
Oklav follows the highest industry standards to protect your data. Below is an overview of our technical and organisational security measures.
That said, no system on the internet is 100% impenetrable. In the event of a data breach, Oklav will notify all affected members within 72 hours and take immediate remedial action.
Oklav strictly refrains from providing services to anyone under 18. No data from minors is knowingly collected.
If a minor creates an account using false information and this is brought to our attention, we will immediately close that account and delete all associated data.
Parental Responsibility: If your child has opened an Oklav account — whether by accident or intentionally — please contact Support immediately. We will act promptly.
Oklav may update this Privacy Policy when necessary — such as when new features are added, laws change, or services are expanded.
Contact us for any questions, requests, or complaints regarding privacy. Oklav is always ready to respond in Bengali.
This protection is enforced at every technical layer, not just on paper
Oklav has never sold your data to third parties and never will. This is a core principle we stand by.
Your password is hashed and your payment details are tokenized. Even Oklav cannot see your password.
Within Oklav, only designated staff can access specific data — no one has access to everything.
Data is deleted automatically after the specified retention period — no manual intervention required.
In the event of a security incident, affected members will be notified via SMS and email within 72 hours.
Our Privacy Policy is written in plain English so every member fully understands where their data goes.